Terms & Conditions
IMPORTANT: PLEASE READ THIS DOCUMENT.
If under 18, this form must be read, understood and signed by a parent or guardian.
Please note that all Smart Fit Studio training services, programs, guides, registration forms and anything that we offer as a paid or free service will be governed by this document.
DEFINITIONS: In these Terms and Conditions the following definitions apply: "Smart Fit Studio", "Smart Fit", "We", "Us", "Our" means the organisation providing the service for which the customer is paying. The "Customer", “You”, “Yours” means the person or party signing this Contract.
ENTITLEMENTS: As a Client of Smart Fit Studio you are entitled to a training session with a qualified Fitness instructor for the duration of time and number of sessions as per your selected membership/program. All unused sessions will be forfeited if sessions are not completed within the minimum term.
EXPIRY OF SESSIONS: All pre-paid training sessions must be used within the specified period (see “ENTITLEMENTS” for more details) from the contract start date, unless stated otherwise. All unused sessions will be forfeited if sessions are not completed within the minimum term.
BOOKING YOUR SESSIONS: Your training sessions can be booked in person at our studio, over the phone, via email at email@example.com, via PTMinder app (download from the Apple App Store or Android Market).
LATE ARRIVAL: Please make every effort to arrive on time (10 mins before your scheduled booking time – 15 mins if it’s your first/introductory session). If you arrive late, the session must still finish on time, as your trainer will have other clients booked in after your session.
CANCELLATION POLICY: A strict cancellation policy will be enforced for all sessions. If you are unable to make a session or need to reschedule, please advise the centre by email, phone call or SMS giving at least 24 hours notice. If less than 24 hours notice is given, you will be charged for the session.
MEMBERSHIP/PACKAGE CANCELLATION & REFUND POLICY: Our memberships & packages can be cancelled after minimum 2 weeks from date of signing the contract.
PAYMENT POLICY: Payment for all sessions must be made in full at least 24 hours prior to the session commencing. For all packages & memberships will be required to pay up front or to be put on a Direct Debit payment plan.
YOUR PHYSICAL CONDITION: All new clients are required to complete a Pre-Exercise Questionnaire during or prior to their first session to establish their current health status prior to participating in an exercise program. Where answers to questions indicate that you may be at risk we will request that you receive clearance from a medical practitioner prior to starting your sessions and engaging in any physical activity that may be detrimental to your health, safety, comfort or physical condition. We are strongly recommends that all persons seek medical advice prior to starting an exercise program.
CHANGES TO YOUR PHYSICAL CONDITION: It is your responsibility to advise us of any changes in your health status that may alter your ability to perform your prescribed exercise program.
YOUR SAFETY AND PROPERTY WARNING: We give you warning that, whilst on our premises and during your training sessions you may suffer injuries including broken bones, soft tissue injuries and joint injuries. These injuries may occur as a result of you slipping on wet flooring, collision with equipment or other members. If you suffer an injury during your training session, it is your responsibility to notify your instructor immediately so that first aid treatment can be administered.
CHILDREN ON PREMISES: Your children are welcome at Smart Fit Studio. Please note that you remain fully responsible for your children and their actions at all times and under all circumstances before, during & after your session. We require that your children are well behaved and do not disturb other clients during their training. Children are to remain in the designated area (Smart Fit HUB) at all times unless under the parent’s direct supervision. Your children will be liable for any and all damage to Smart Fit Studioi property.